Privacy Policy

USERBOX CORPORATION 
USERBOX IT Services

The purpose of this Privacy Policy is to explain how USERBOX CORPORATION (USERBOX) collects, uses, protects, and shares information in connection with the information technology services it provides to its clients, including managed IT support, network and infrastructure management, cybersecurity, cloud services, and related consulting. USERBOX follows applicable federal and state privacy and data-security laws, as well as the contractual obligations it accepts from each CLIENT, including obligations that apply when a CLIENT is subject to industry regulations such as the Gramm-Leach-Bliley Act (“GLB Act”) Safeguards Rule

USERBOX may amend this Privacy Policy at any time. By continuing to use USERBOX’s website or services, you agree to the terms, and any amended terms, of this Privacy Policy.

Use of Information

USERBOX collects and uses CLIENT information to conduct regular business and to deliver, administer, manage, and support the IT services provided to each CLIENT. To perform these services, USERBOX personnel may need access to CLIENT systems and data, and USERBOX may provide limited access to non affiliated vendors and service providers with whom USERBOX has entered into agreements.

USERBOX collects or develops the following types of information:
•  Contact and account information about the CLIENT and its authorized users, as provided to USERBOX through service agreements, on boarding forms, support requests, or other communications.
•  Technical information about the CLIENT’s environment, such as device inventories, network configurations, user accounts, system logs, and security alerts, collected through the monitoring and management tools USERBOX uses to deliver its services.
•  Service records, such as support tickets, project documentation, change records, and billing information, developed by USERBOX in the course of providing services to the CLIENT.

Commitment to Privacy & Security

USERBOX is committed to safeguarding the confidential information of the CLIENT. USERBOX holds all information it can access on CLIENT systems, including any data belonging to the CLIENT’s own customers or employees, in the strictest confidence. USERBOX accesses CLIENT data only as needed to perform the services the CLIENT has requested and does not use it for any other purpose. USERBOX does not disclose CLIENT information to non affiliated third parties except as needed to deliver services, as permitted or required by law, or with the CLIENT’s consent. USERBOX’s policy with respect to CLIENT information is listed below.

•  USERBOX limits employee and contractor access to CLIENT systems and information to only those who need it to perform their duties, using unique credentials, multi-factor authentication, and least-privilege access. (For example, USERBOX may share limited information with a software vendor or hardware manufacturer in order to resolve a support case on the CLIENT’s behalf.)
•  USERBOX maintains secure offices and computer systems, including encryption, endpoint protection, logging, and regular security reviews, to ensure that CLIENT information is not placed at unreasonable risk. If USERBOX becomes aware of a security incident affecting CLIENT information, USERBOX will notify the CLIENT promptly and in accordance with its service agreement and applicable law.
•  The categories of information that USERBOX may access depend on the scope of the CLIENT engagement. They may include CLIENT business records, email and files stored on CLIENT systems, user account details, and system and security data. USERBOX does not review the contents of CLIENT files or communications except as needed to perform a requested service or respond to a security incident.
•  For non affiliated third parties that require access to CLIENT information, including software vendors, cloud hosting providers, subcontractors, and auditors, USERBOX requires strict confidentiality and appropriate security safeguards in its agreements with them. USERBOX uses its best efforts to ensure that other firms with whom USERBOX does business restrict the use of CLIENT information. USERBOX may disclose information to regulators or law enforcement where required by law and will notify the CLIENT where legally permitted.
•  USERBOX does not sell CLIENT information or provide it to mailing list vendors or solicitors for any purpose.

USERBOX may share the following types of information with non affiliated companies, subject to its agreements with those companies:

•  Contact and account information USERBOX receives from the CLIENT, as needed to set up and manage licenses, subscriptions, and support cases.
•  Technical information about the CLIENT’s systems, as needed to resolve vendor support cases or deliver hosted services.
•  Billing information, as needed to process payments for services provided by USERBOX.

CLIENT information will be kept during the term of the CLIENT’s service agreement and for any period thereafter required by law or by that agreement. When a service agreement ends, USERBOX will return or securely destroy CLIENT data in its possession as directed by the CLIENT and will remove its access to CLIENT systems.
Child Use Prohibited 
USERBOX’s website is not directed to children under the age of 18. By using our website, you represent and warrant that you are at least 18 years old. USERBOX does not knowingly collect or retain personal information from children under the age of 18 through our website.
If USERBOX has unintentionally collected any personal information on our website from a person under the age of 18, you may request removal of that information by contacting USERBOX at [ info@userbox.com ]. Please be aware that submitting a request does not ensure complete or comprehensive removal of the content or information and that there may be circumstances in which the law does not require or allow removal even if requested.

Information Collected Through Our Website

Last updated [10-21-2026]

1 Information you give us.

 When you complete a form on our website, such as Contact Us, a support request or a quote request, we collect the information you enter, such as your name, company, email address, phone number and message. If you allow analytics cookies, we also record how you found our website (for example, a search engine, another website or a link in one of our emails) and the first page you visited, and keep this with your submission. We use it to respond to you and, if you become a client, to provide our services. Form submissions are stored in our systems, sent to our staff by email and, for some forms, recorded in our customer relationship management or ticketing system. We keep them as long as needed for these purposes or as required by law.

2 Information collected automatically.

 When you visit our website, we and our service providers may collect information about your device and your visit, such as your browser type, the pages you view, the website that referred you and the approximate location derived from your IP address. See our Cookie Policy for the cookies we use and your choices

3 Analytics.

 We use Google Analytics to understand how visitors use our website. Google Analytics provides us with reports; we do not use it for advertising. Visitors in the United States can opt out at any time; visitors outside the United States are included only if they accept analytics cookies. You can also use Google’s browser add-on to opt out of Google Analytics on all websites

4 Spam protection.

 Some of our forms use Google reCAPTCHA to tell people from automated programs. Google’s Privacy Policy and Terms of Service apply to its use

5 No sale or sharing.

 We do not sell personal information collected through our website, and we do not share it for cross-context behavioral advertising

6 Your choices and rights.
You can opt out of analytics cookies through the “Cookie Preferences” link at the bottom of every page. We honor Global Privacy Control signals as an opt-out. Depending on where you live, you may have the right to request access to, correction of, or deletion of personal information we hold about you, and we will not discriminate against you for exercising these rights. To make a request, contact us at [info@userbox.com] or [USERBOX Office phone line]

7 Visitors outside the United States.
Our website is intended for visitors in the United States. If you visit from elsewhere, your information is processed in the United States.

Mobile Communications
 Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

SMS Terms & Conditions

1. SMS Consent Communication:
Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. 

2. Types of SMS Communications: 
If you have consented to receive text messages from USERBOX, you may receive messages related to the following:
•  Appointment reminders for on-site or remote service visits
•  Support ticket updates and follow-up messages
•  Scheduled maintenance and service outage notifications
Example: “Hello, this is USERBOX IT Services. Your support ticket #[Number] has been updated. You can reply STOP to opt out of SMS messaging from USERBOX at any time.”

3. Message Frequency:
Message frequency may vary depending on the type of communication, the number of open support requests, and the service plan you have with USERBOX.

4. Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally. 

5. Opt-In Method: 
You may opt in to receive SMS messages from USERBOX in the following ways:
•  Verbally, during a conversation 
•  By submitting an online form 
•  By Calling our Office 

6. Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list. 


7. Help: 
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us by emailing [info@userbox.com].
•  Additional Options: 
•  If you do not wish to receive SMS messages, you can choose not to submit our online form and call or email us directly. 

8. Standard Messaging Disclosures: 
•  Message and data rates may apply. 
•  You can opt out at any time by texting “STOP.” 
•  For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
•  Message frequency may vary